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popular faqs

How do I play casino games online?

You’ve already ticked off the first step - you’re here! Now that you’re at a reputable online casino, you can start exploring all of the incredible games we have to offer. First things first - you have to be of legal age (18+), and you need to create an account (see How do I sign up at Lucky Fox casino?). To play our games for real money, choose any of the Deposit Methods we have available, make a minimum deposit of €5, and you’ll immediately be able to start enjoying your favourite casino games.

How do I sign up at Lucky Fox?

We want to make creating your Lucky Fox online casino account as easy as possible. To create yours, simply click on ‘Sign Up’ at the top right hand corner of this page. Next, fill in your details (we’ll ask you to supply information such as your name, address, age, and so on). During the signup process you’ll also be given the chance to opt in for communication from Lucky Fox - we recommend ticking this box so that you stay in the loop with our latest promotions and greatest offers - which we’ll deliver straight to your inbox! Once the signup process is completed (it’ll take a few minutes, at most), you’ll be given full access to the Lucky Fox casino offering and can start enjoying our full range of games, promotions, and more!

Is Lucky Fox a legal casino?

Yes, Lucky Fox is completely legal, and holds a Curacao e-Game License.

Why play at Lucky Fox?

There are so many unique reasons to sign up for an account at Lucky Fox! A Welcome Offer of 300% up to €1,500 and 200 Spins, thousands of top slots and the best online casino games, regular promotions to pamper you, and a stunning range of the most premium payment methods to fund your account - including cryptocurrency!

I can’t remember my password. How do I reset it?

Click on ‘Log In’ and click on ‘forgot password’ at the bottom of the clickable Log In button. Once you have entered your email, you will receive a link to your registered email address. Click on this link, which will take you to a page where you will be able to reset your password. You are also welcome to contact support who will be happy to guide you on how to go about resetting your password.

How long will it take for customer support to reply to me?

When making use of Live Chat, you’ll get a response within a few minutes. When making use of email, the response time is usually 72 hours.

How do I sign up to receive communication on new promotions at Lucky Fox?

Go to My Account → My Details → Communication Preferences. Make sure to check all the relevant boxes to stay in the know. Some email service providers have spam filters and our mails may automatically be sent to your spam filter. If this is the case, make sure to add us to your contacts so that you never miss out on new game releases, promotions, newsletters, and more! You can change your communication preferences at any time, and we promise not to spam you.

Can you really win money in online casinos?

Of course! In fact, you can take a look at our winners right on this page! Navigate to the jackpot total section and you’ll be able to see some of the top winners. It’s always a possibility to win real money, and it’s something that could happen to anyone, at any time.

I want to play in a different currency. Is this possible?

Yes! You can play in whatever currency is available to you, and use this when making deposits and withdrawals.

Registration and account

How do I register at Lucky Fox casino?

We want to make creating your Lucky Fox online casino account as easy as possible. To create yours, simply click on ‘Sign Up’ at the top right hand corner of this page. Next, fill in your details (we’ll ask you to supply information such as your name, address, age, and so on). During the signup process you’ll also be given the chance to opt in for communication from Lucky Fox - we recommend ticking this box so that you stay in the loop with our latest promotions and greatest offers - which we’ll deliver straight to your inbox! Once the signup process is completed (it’ll take a few minutes, at most), you’ll be given full access to the Lucky Fox casino offering and can start enjoying our full range of games, promotions, and more!

Can I register more than one Lucky Fox account?

You are only permitted to have one Lucky Fox account. If you have an account that was closed, please request for this to be reopened, as new accounts cannot be created.

Are there any documents that I need to have ready when registering an account?

Upon registration, there are no documents that you will need to have ready. The only information needed at this time is your address, your country of residence, your full name and surname, and a few other particulars. Please ensure that the name that you have registered with is the same one that you use with your payment methods of choice to avoid any complications when it comes to verifying your identity. On this point, when making a first-time withdrawal, there are documents required. We list them here. (see What verification documents do I need to provide when making a withdrawal?)


What payment methods are available to me, and are they safe?

We’ve got a range of ewallets, debit and credit cards, prepaid vouchers, bank transfers and bitcoin varieties for you to choose from. The most popular payment methods include Bank Transfer, Credit Card payment and E-wallet payments, and you can find the full range of payment options we offer here. Not all deposit methods offer the option of withdrawals, but we’ve laid this out clearly for you on the Banking page. Deposits reflect instantly, and some withdrawals may take up to 48 hours to process.

When it comes to your safety and security, you are 100% protected. At Lucky Fox, we only use the best encryption software - 128-bit SSL (Secure Socket Layer) technology, which works to encrypt any information you share with us. This means that your financial and personal information cannot be accessed by outside parties.

I want to withdraw my wins - what do I need to do?

If you’ve just landed a big win and want to cash in, you’ll be able to do so without a problem. If you aren’t already, log into your account, make your way to My Account, click on Withdraw, enter the amount you’d like to withdraw, and confirm your password. Then, select the payment method you’d like to use from the list provided on the drop-down menu, and fill in the required fields. Our support team will then review your withdrawal request, upon which time your withdrawal will be in ‘pending’ status. This is to ensure that this is a valid withdrawal request. Once your withdrawal request has been approved, you’ll be able to cash out your wins.

What verification documents do I need to provide when making a withdrawal?

If it’s your first time making a withdrawal at Lucky Fox, you’ll need to supply the following documents to fully ensure your safety and security:
1) A clear photo of your ID, passport or both parts of driver's license.
2) A clear of the front and back of the card used to make deposits (only applicable if you have deposited at the casino using a debit/credit card).
3) A clear photo or PDF document of a recent utility bill with name and address, or another document with proof of address.

How do I submit these documents?

You can submit them by sending an email to support@luckyfox.com, or you can upload them by navigating to My Account, and selecting My Details.

What is the minimum and maximum deposit amount at lucky Fox?

The minimum deposit at Lucky Fox is €5. The minimum deposit needed to qualify for your Welcome Offer is €20. There is no limit to the amount that you can deposit.

What is the minimum and maximum withdrawal amount at Lucky Fox?

The minimum you can withdraw at Lucky Fox is €20, and the maximum amount is 7,500 € weekly.

Is my money safe at Lucky Fox?

When it comes to your safety and security, you are 100% protected. At Lucky Fox, we only use the best encryption software - 128-bit SSL (Secure Socket Layer) technology, which works to encrypt any information you share with us. This means that your financial and personal information cannot be accessed by outside parties.

How long does it take for money to be credited to my account?

As soon as you make a deposit at Lucky Fox, your funds will reflect immediately. Remember, there is a min deposit requirement of €5.
If you are using a cryptocurrency, the time it takes for your deposit to reflect depends on the number of transactions that are being processed within the blockchain - but this shouldn’t take longer than a couple of minutes at most.

How long does a withdrawal take to process?

We process your withdrawals quickly and securely. It’s important to remember that each payment method comes with its own processing timeframe, which has been outlined for you below:
E-Wallets and Trusty: 2-24 hours
Credit/Debit card: 2-5 business days
Bank Transfer: 2-5 business days

Why is my withdrawal still pending?

Once you have made a request to withdraw your funds, it may take up to 2 business days (48 hours) for Lucky Fox to process your transaction.

I have bonus money in my account, but when I try to play a game I get a message saying I have insufficient funds. Why?

There are specific games on which bonus funds can be used. These games are slots and scratchcards. Or, you may have accumulated bonus funds from a specific promotion with its own set of terms and conditions, where it specifies which games your bonus funds are valid on. If this is the case, please chat to the Lucky Fox support team at support@luckyfox.io and they will be able to give you complete clarity.

How do I add funds to my prepaid card?

This is really easy to do, and you can do so when you purchase the card, or by making use of the financial institution that powers the card.

What are the daily, weekly and monthly withdrawal limits?

The daily and weekly withdrawal limit is €7,500. The monthly withdrawal limit is €15,000. You can read more about this on our Terms and Conditions page.

What currencies are available?

The following currencies are available at Lucky Fox: Euro, US Dollar, Canadian Dollar, Australian Dollar, Norweigen Krone, Russian Ruble, Polish złoty, New Zealand Dollar, Japanese Yen, Brazilian Real, Kazakhstani tenge, and cryptocurrencies Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dogecoin and Tether.

Where can I purchase bitcoins?

Sign up for a cryptocurrency exchange where you can buy, sell and hold cryptocurrency. Be sure to use an option that allows for withdrawals. Then, connect your exchange to a payment option (for example, a web wallet). Once this is done, you will be able to buy bitcoin and other cryptocurrencies. You can find out more about Bitcoin here.

Can I deposit using one method and withdraw with another?

At Lucky Fox, you will need to withdraw from the same method that you used to deposit, for example, if you used your Visa card to make a deposit, you will need to use the same Visa card to withdraw. This is just Lucky Fox’s way of ensuring your money is always safe and that no one is accessing your funds but you.

My deposit is not showing. Why?

There may be a delay in the processing of cryptocurrencies, for example, due to a backlog in the blockchain. This should be resolved in a few minutes. Please feel free to contact support on Live Chat or via email support@luckyfox.io if this should happen, and they will be able to advise you.


What kind of games are available at Lucky Fox online casino?

You can choose from thousands of games, including live dealer games, scratch cards, online casino slots, sports betting games, crypto games, table games, and progressive jackpots. Visit the Games page for all the info.

Are all games at Lucky Fox fair?

Yes, at Lucky Fox casino, we are constantly audited by independent testing and regulatory body, eCOGRA (eCommerce Online Gaming Regulation and Assurance). This means that Lucky Fox is under constant scrutiny to ensure that we comply with online gambling regulations, one of the most important of which is fair gaming practices.
Lucky Fox also makes use of Random Number Generators (RNGs), a mathematical program that produces random numbers to ensure that all games are completely random and that the outcome is unpredictable.

Can I try out Lucky Fox games without using any real money?

Yes! At Lucky Fox, games are available to be enjoyed in Free Play mode, which means that you wager on games using virtual money. This is a great opportunity to try out games you’ve never played before so that you can figure out how the games work and get comfortable with the different game features. For example, if there is a table game that you’d like to try out, such as blackjack, but you’re not familiar with the game rules, you can try the game out in Free Play mode - using this as an opportunity to learn the strategy behind the game so that you feel totally comfortable before using real money. Just remember, when you play in Free Play mode at Lucky Fox, you accrue virtual wins, which means that these virtual credits cannot be withdrawn. Additionally, Free Play is not available on Live Casino games.

What is Free Play? What games are and aren’t available to be played in Free Play?

Free Play is an amazing opportunity to try our incredible game offering using virtual credits. This means that you can wager on our games without actually using any real cash! This comes in handy if you’ve never played a particular game before and want to try it out without risking your actual cash. It’s also a great way to develop a clearer understanding of how games work, their paylines, betting types, and other features. The only games that can’t be enjoyed in Free Play are live casino games. Remember, when you are playing in Free Play mode, you only accrue virtual wins - this means that this is not real money, and that these wins can’t be withdrawn.

Can I win real money when playing slots for free?

No. in order to accrue real money wins, you will need to wager on your preferred slot game using real money. When you’re playing free, you accumulate virtual wins. This means that the wins are not real cash, and therefore cannot be withdrawn. Playing games for free is a great way to get a feel for the slots though, so it’s recommended if it’s your first time at a slots casino.

Are online slots really random?

All of our slots make use of Random Number Generators (RNG), which means that all games are completely random. Random Number Generators determine the outcome of the games, so this means that no games are rigged or predetermined.

What are progressive jackpots and how do they work?

Progressive Jackpots is a particular slot where a player can win a sum of money at random after any spin. The longer that a progressive jackpot goes without being won, the larger the jackpot pool gets. In addition, progressibe jackpots are usually linked to a network, which means that there are multiple people playing across a variety of casinos. This means that progressive jackpots can often soar into the millions.

What are daily jackpots?

Daily jackpots are progressive jackpots that usually have a 24 hour limit and that have to be paid out at a particular time every day. They use the same mechanic as progressive jackpots - they just have a shorter duration.

What are paylines?

Paylines are alternatively known as winning lines or betting lines. You’ll notice that each slot comes with a set of paylines, which is often a key determining factor that entices players when choosing a slot to play. This is because paylines are lines on which a payout is awarded based on winning combinations - the more playlines that the slot has, the more chances you have of landing winning combinations.

What are Free Spins?

Free Spins is much like the name suggests: a spins on a reel where you are not required to spend any money - essentially a free spin. So, if you get 5 free spins on a slot, you can then spin 5 times on the slot that your spins were allocated on, without using any of your real money. It’s important, though, to check the terms and conditions attached to a Free Spins bonus - sometimes you may be required to deposit to unlock the free spins, and there may be wagering requirements attached to the free spins.

What are bonus rounds?

Certain games contain bonus rounds, which are activated when a particular number of Scatter symbols appear on the reels of a slot. These bonus rounds provide additional opportunities to win. There are many different types of bonus rounds, including a Gamble Feature where you choose between two options, or a Pick Me feature which works off a similar mechanic.

What does game variance / volatility mean?

Game variance or game volatility is an indicator of how likely you are to hit a winning combination in a particular games. A high variance slot, for example, offers fewer huge payout symbols, but bigger wins when the symbols do appear.

What does RTP mean?

RTP stands for Return To Player, and it tells you the likelihood of you winning on a particular game, based on the average win history. You’ll notice that slot games have an average RTP above the 90% range, with a general RTP being 96%. Anything above this gives you really high odds of winning, whereas anything below 90% is best avoided.

My games are loading slowly or lagging. What’s going on?

In order to ensure that your games load with lightning speed, make sure that you have a decent internet connection. It may also help to close any additional programmes that are running in the background that you are not using.

Can I play slots online on mobile?

Yes! All of the games at Lucky Fox were actually developed with mobile in mind. This means that they will perform perfectly on your mobile device, with both Android and iOS supported. To access the casino on your mobile, simply type in www.luckyfox.io into your browser.

What are progressive slots?

Progressive slots contain a jackpot that increases (progresses) each time a player makes a bet. The jackpot amount continues to rise until the jackpot is won. Once the jackpot has been claimed, the progressive jackpot resets to its base value, and the process begins again. This is why many jackpot slots such as Mega Moolah have frequently made payouts in the millions. Online casinos usually have a section rese.

How do progressive slots work?

Each time a player makes a bet on a progressive slot, a fraction of that bet (called the seed amount) goes into the prize pool (jackpot amount). These jackpots usually start with a base value, and then the money from the bets placed cause the base value of the jackpot to grow, the jackpot continues to grow until someone wins, either by triggering a base game, by landing a winning combination, or whatever the online casino jackpots mechanics are.

What are the best progressive jackpot slots?

The most popular progressives are record holder, Mega Moolah and Treasure Nile by MicroGaming, as well as NetEnt’s Mega Fortune, and Hall of Gods. The potential to land a big jackpot, combined with the stellar graphics makes for a winning combination.

Does anyone ever win progressive jackpots?

Yes! People win progressive jackpots all the time. In fact, Mega Moolah paid out a jaw dropping $20+million to one player as recently as 2019. And a further $6 million was won in 2021! You can take a look at your favourite progressives payout history to see how often they have paid out - you’ll be pleasantly surprised at the frequency of wins.

Is there a trick to winning slots?

There is no trick to winning when it comes to any casino games. All casino games, at Lucky Fox and anywhere else online, make use of a Random Number Generator (RNG). A RNG is an algorithm that ensures that numbers are generated at random in an unpredictable sequence, which means that there is no way to tell which games are likely to pay out and when, and no tricks to develop to win a game. The best you can do is ensure you have a mindset that is focused on fun, and remember that all casino games are a game of chance. Table games allow for a little more strategy, of course, but there is still no way to ensure a certain outcome.

What are the odds of winning a progressive jackpot?

It depends on the jackpot. For example, it’s predicted that Mega Moolah pays out every six weeks, making the odds of winning higher than, say, BluePrint’s Jackpot King, which is said to only pay out every two years. Again, this is not set in stone - there is no telling when a preogressive will pay out, so it’s best not to go by these predictions.

Can progressives be played in fun mode (Free Play)?

Because progressives take a sum of the bets placed and add it to the jackpot fund, they are not able to be enjoyed with Free Play and can only be played with real money, which means that you need to wager actual cash on these slots.

Is there a min deposit required for online slots?

Yes. At Lucky Fox, the minimum deposit is €5. Remember, if you are a new customer, you can unlock your Welcome Offer of 300% up to €1500, as well as an amazing 200 Spins, which is available over your first three deposits for €20, and can be used to take your online gaming experience to the next level!

Can progressives be enjoyed on Lucky Fox’s mobile casino?

Yes! All Lucky Fox games are available to be enjoyed on Mobile. The games available at Lucky Fox are designed for mobile first, to ensure the best online experience for you, and so you can enjoy your gaming on the go.


How do I qualify for the Lucky Fox Welcome Offer?

As soon as you’ve registered your account, you immediately become eligible to receive your Welcome offer! All you need to do to unlock your bonus is deposit a minimum of €5.

Are there wagering requirements tied to my Welcome Offer?

Yes, there are wagering requirements of 40x. This means that you will need to play through your deposit 40x before you can withdraw your wins. All bonus money, unless stated otherwise, are subject to 40x wagering requirements - which is the number of times a player has to “play through” the bonus amount before it becomes eligible to cash out. WWagering requirements are applied to bonus money only. E.g. If you make a deposit of €200 and are awarded a €100 bonus with a 40x wagering requirement, you will need to make €4,000 (€100 bonus x 40) worth of bets to meet the wagering requirement attached to the bonus before it can be cashed out.

Are there wagering requirements attached to all Lucky Fox promotions and bonuses?

Yes. Whenever you are gifted with a bonus, these will carry wagering requirements. To be clear on the wagering requirements attached to a particular promotion, reach through the terms and conditions of that promotion.

Can I withdraw bonus money?

Bonus money cannot be withdrawn. Bonus money is essentially ‘free money’ that you have been given to use at the casino, and once you’ve played through the wagering requirements attached to that bones money, you will be able to withdraw your wins over and above your original bonus amount.

Can you use bonus money on any game?

It depends on the terms and conditions associated with the promotion which offered the bonus. Some bonus money is only applicable on specific games, such as slot games. Read through the Bonus Terms and Conditions to find out which games are excluded from bonus wagering.


How does Lucky Fox Loyalty work?

When you play casino games at Lucky Fox, you earn Loyalty Points. This means that each time you place a bet, you are rewarded. These Loyalty Points then accumulate, and the more of them you collect, the higher up the Loyalty Levels you go. These are the games that contribute towards Loyalty.

What contributes to Loyalty level earnings?

Only real money wagers contribute towards your Loyalty level earnings - this means that any games played in Free Play mode do not count.

How do I view my Loyalty balance?

To view your active Loyalty balance, ensure that you are logged in to Lucky Fox. Then, click on the menu bar, and go to My Account. Once there, click Loyalty Points. You will be able to view your Loyalty Points balance, and redeem your points for bonus cash.

What type of perks can I expect from Lucky Fox Loyalty?

Lucky Fox loves to reward your loyalty, and all loyal players are shown appreciation through the following perks, which increase the higher up the Loyalty Levels you go: 30 day wagering, monthly status rewards, bonuses, and Free Spins.

What are the Loyalty Tiers?

There are 4 Loyalty Tiers: Bronze, Silver, Gold, and Black. You start off on Bronze and work your way through the Loyalty Levels to reach Black.

Are there terms and conditions associated with Lucky Fox Loyalty?

Yes, there are terms and conditions associated with all promotions at Lucky Fox. You can take a look at these in full on the Loyalty and VIP pages.

I’m already a VIP at another casino. Do I automatically become a VIP at Lucky Fox?

If you’re a VIP at another casino, please click here Become a Lucky Fox VIP - you’ll be directed to a form that you need to fill out. Once you have completed this form, the Lucky Fox VIP team will be in touch with you.

How does the Lucky Fox VIP Progamme work?

Entry into the Lucky Fox VIP Program is by invitation only. Once you’ve registered your Lucky Fox account, play your favourite games and work your way up the Loyalty tiers. The higher up the Loyalty tiers you go, the closer you are to becoming a VIP. The Lucky Fox VIP team will monitor your account, and if they see that you have potential to become a VIP, one of the Lucky Fox VIP team members will be in touch with you.

What type of perks can I expect from the Lucky Fox VIP Programme?

TThere are so many rewards for you to look forward to as a Lucky Fox VIP. As you progress up the 4 tiers, you’ll unlock a host of benefits that include a monthly bonus, monthly cashback, weekly bonus add ons, personalised gifts and experiences, exclusive invitations to exceptional events, exclusive promotional offerings, and even personal VIP hosting! Take a look at the VIP cards to see what you can expect on each of the tiers.

What are the VIP Tiers?

There are 4 VIP tiers: Emerald, Sapphire, Ruby, and the top tier - Diamond.

How do I get to a higher VIP Tier?

To get to a higher VIP tier, simply keep playing your favourite online casino games at Lucky Fox. Our VIP team will continue to monitor your casino activity, and will extend a personal invitation for you to progress to the next tier.

Where can I see my current VIP status?

The VIP team will notify you of your current VIP standing. Each time you qualify for an elevated tier, they will be in touch directly with you, extending a personal invitation for you.

Are there terms and conditions associated with the Lucky Fox VIP Programme?

Yes. You can take a look at these in full here.

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