We’d love to hear from you
We’re here to help you with any and every casino related question you may have. Want to find out more about wagering requirements? Or want advice on navigating the different games? Maybe you have a question around a promotion and want one of the knowledgeable Lucky Fox support staff to give you all of the details.
The Lucky Fox support staff are trustworthy, know what they're talking about, and are eager to help, all day, any day. Plus, they answer questions with lightning speed when you chat to them on Live Chat.
If you're more of the email type, that’s perfect - you can send your queries to firstname.lastname@example.org and one of our fantastic support staff will get back to you within 72 hours.
Never miss a promotion!
Make sure that you stay in the loop, and maximise your opportunity to take advantage of our latest promotions! Go to My Account → My Details → Communication Preferences. Make sure to check all the relevant boxes to stay in the know.
How do I sign up at Lucky Fox?
We want to make creating your Lucky Fox online casino account as easy as possible. To create yours, simply click on ‘Sign Up’ at the top right hand corner of this page. Next, fill in your details (we’ll ask you to supply information such as your name, address, age, and so on). During the signup process you’ll also be given the chance to opt in for communication from Lucky Fox - we recommend ticking this box so that you stay in the loop with our latest promotions and greatest offers - which we’ll deliver straight to your inbox! Once the signup process is completed (it’ll take a few minutes, at most), you’ll be given full access to the Lucky Fox casino offering and can start enjoying our full range of games, promotions, and more!
I can’t remember my password. How do I reset it?
Click on ‘Log In’ and click on ‘forgot password’ at the bottom of the clickable Log In button. Oce you have entered your email, you will receive a link to your registered email address. Click on this link, which will take you to a page where you will be able to reset your password. You are also welcome to contact support who will be happy to guide you on how to go about resetting your password.
How long will it take for customer support to reply to me?
When making use of Live Chat, you’ll get a response within a few minutes. When making use of email, the response time is usually 72 hours.
How do I sign up to receive communication on new promotions at Lucky Fox?
Go to My Account → Profile → Communication Preferences. Make sure to check all the relevant boxes to stay in the know. Some email service providers have spam filters and our mails may automatically be sent to your spam filter. If this is the case, make sure to add us to your contacts so that you never miss out on new game releases, promotions, newsletters, and more! You can change your communication preferences at any time, and we promise not to spam you.